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50% off 1st & 4th box. Code "GETHEALTHY50" *T&Cs apply

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Frequently Asked Questions

Cancellation Policy

1. Subscription Cancellations

Customers may cancel their subscription at any time without incurring any penalties. There are no fixed-term contracts, and cancellation will take effect immediately upon request. No further charges will be made following the cancellation of a subscription unless an outstanding balance is due.

2. Order Cancellations

All non-subscription orders must be cancelled at least 48 hours before the scheduled delivery date. Cancellations made within this timeframe will not incur any charges. However, if an order is cancelled less than 48 hours before delivery, the customer will be liable for the full cost of the order.

Visit the Terms & Conditions for more information

All of our boxes are closed-top boxes to be weatherproof, and our driver will leave them in the most discreet & safe place possible.

We deliver 7 days a week throughout the day to most of the UK; to make the route as efficient and economical as possible, the delivery will occur between 7am and 9pm. If you are not home or it is too early to knock, the driver will leave the box in a safe and secure space. 

Yes. You can do this from My Account → Subscriptions

Yes. We pride ourselves on our flexibility on all boxes. You can choose your preferences from My Account -> Manage Preferences. See how easy it is here

This varies from box to box. We have UK Only boxes which are curated using only produce grown in the United Kingdom. We have seasonal boxes which consist of British grown produce and also imports from countries where produce is in season, using different suppliers and importers to maintain the use of seasonally grown and not year-round produce.

We do not advertise ourselves as an organic grocer as sometimes we cannot source everything organic. We work closely with farmers who grow their produce organically but do not necessarily label themselves as an organic farm. On some occasions it will be organic and on some not, therefore we do not advertise which of our products are organic at any given time.

Our minimum order is for £15 and no matter how much is ordered our delivery charge is always £2.95 per delivery in London and £4.95 for the rest of the UK.

If this does happen, please get in touch with the team via phone or email and we will either replace or refund the product based on whichever is your preference. Taking photos of the box, the packaging and produce can help us resolve the issue for you faster.

All of our packaging is recyclable and made from recycled cardboard. We are committed to continuing to recycle so we can collect the box on our next delivery if this suits you.